It is quite rare for a dealership to be able to adequately plan succession in the ranks of their mid-management staff. So often, a manager must be replaced in quick order. In that instance, should you look for a replacement within your ranks, or should you go outside to find a suitable replacement? What are the critical skill sets that predict success? What kind of training will the new manager need to have a reasonable chance for longevity in the position and the potential for career growth? The problem is that these decisions are often made in haste. A good parts salesperson certainly will be a good parts manager, right? It only makes sense that an outstanding technician who knows your products and your customers will be a natural as the next service manager. However, making this most obvious choice in many instances has led to an unfortunate professional and personal lack of fit that has hurt the dealership and an outstanding employee. If these issues arise at the mid-level management, what is the big picture view of the dealership owner? Where is the career path of a dealer principal? Can an owner be quickly replaced? How does the owner become better educated and identify the right resources for their personal learning pathway? What are the skill sets that predict success? READ FULL ARTICLE>>
