Empowering the Technician

Your technicians are valuable, skilled workers and many of them use highly sophisticated equipment beyond the traditional toolbox wrenches. Many manufacturers have mandated diagnostic monitoring systems plugged directly into the engine from a laptop to check the machine for issues. There is no doubt that the technical requirements of the service technician have changed dramatically in the last 20 years! Yes, they still need to take the machine apart and put it back together, however, considering the sophistication of today’s equipment, any assistance diagnosing the problems is welcomed – most certainly a process improvement! Beyond the improvement in recording technician time, have you ever taken a moment to analyze your technicians’ footsteps in a day? This analysis can help you identify why they left their bay and shed some light on where gains could possibly be recognized by eliminating the footsteps and replacing them with some form of system integration.   READ FULL ARTICLE>>