With everything that is currently going on in dealerships, nothing is more noticeable than the phones ringing off the hook. With each state, county and city having their own individual rules on social distancing, showrooms being open, or parts being delivered curbside, the phone has become once again the lifeline we have to connect with our customers. I thought because of that it might be a good time to go back over some of the basic rules for the proper way to handle phone calls coming into your dealership. In all cases, a phone call from a customer starts with the phone ringing. The question is how many times it should be allowed to ring before it is either picked up and answered or it flows into an auto attendant that gives the caller options that they can chose from. That magic number is three rings. The perfect time to answer is on the second ring, but if that is not possible then by the third ring the phone either needs to be picked up or transferred to another person or again a voice mail. READ FULL ARTICLE >>
