By Tim Brannon | Best Practices “Now, repeat what I just said.” These are the words my wife uses to end all our communications, especially the honey-do jobs and my trips to procure her needed supplies. This forces good communication, she states. Good communication is the key to success in marriage, relations with one’s mother-in-law and, of course, in running an equipment dealership. Lack of — or bad — communication always leads to expensive events and teaching moments. Years ago, before cell phones or GPS, we sent a tech out to pick up a garden tractor sitting in the driveway of Rusty Moore’s residence. An hour later we received a collect call from the frustrated tech who stated “Look, I have been up and down this street 10 times and there is NO RUSTY MOWER sitting out for me to pick up!” READ FULL ARTICLE>>
