By Jason Bradshaw It seems like the question on most business owners’ minds at the moment is, “are we headed for a recession?” Regardless of the answer to that question, one true thing is that even in times of recession, there are businesses that continue to grow and ones that barely survive. Unfortunately, during tough times one of the first things that many businesses start to cut is their investment in the customer and employee experience. This is something that you should do as a last resort and it starts by understanding why. Research conducted over the last 2 years by multiple organizations shows that 30% of customers will leave an organization after just one bad experience. Who is delivering the bad experience, your Team Members of course? READ FULL ARTICLE>>
