We operate our business by focusing on 3 BASIC OPERATING PRINCIPLES that drive everything we do and is what we stand for as a company. At Groff Tractor we believe that it is imperative that we embed these principles into our daily work ethic, decision-making and culture to ensure the future success and growth of our company.
1. TAKE CARE OF THE CUSTOMER.
Our customers are the lifeblood of our business and ultimately define the success of our business. We are service-oriented and our job, our mission, is to provide Outstanding Customer Service every time a customer walks through our door, whenever we answer the phone, or show up on their jobsite.
2. TAKE CARE OF OUR EMPLOYEES.
Our employees must be outstanding, highly trained, and dedicated in order to take care of our customers. We need to make sure they are empowered, highly trained, and fairly compensated for providing the best level of service in the industry.
3. MAKE A FAIR RETURN.
Our ability to provide legendary product support and take care of our employees is dependent upon the mutual success and growth of the Groff family of companies and our customers. We strive every day to be a valuable business partner by providing our customers with profitable solutions for every job.