By Dale Hanna In our last blog, Preventative Maintenance Agreements – A Necessary Hero, we spoke about the important contributions PM agreements can make to dealer bottom line. They can drive high quality revenue, income and customer satisfaction. They key word is “can”. As with all great things, they are only as good as the execution. In this blog, we will focus on four areas of PM agreements and how we might increase the efficiency we deliver the services to our customers. This has always been vital, and especially now with the significant labor shortage. Do Not Miss a PM Service and Do Not Lose Sleep Over It There is nothing more stressful than missing a PM service on a customer’s machine under a PM agreement. There is nothing more annoying than trying to call customer multiple times to get the hour reading. How do we do better? READ FULL ARTICLE>>
