By Dean Devore — September 5, 2024 | Posted in Best Practices, www.RuralLifestyleDealer.com
As discussed in Part 1, we must try to prevent turnover. However, if we listen to the research, we will spend more time preparing for turnover than trying to prevent it. People in Generation Z have consistently indicated they plan for a shorter tenure in their positions. Most of the time they plan to stay with an employer no more than 3 years. We can try to stretch that out, but we have to accept they have different values, and it would be wise for us to prepare.
I frequently ask dealers, “How long does it take a for a new parts person to be proficient on the counter”? The answer is usually 2-3 years. We don’t have that long!