By Jim Henderson, MAC Advisor & Currie Management Consultant – DIS Blog
For years, you have been selling and supporting advanced technology proven to help customers capture and convert collected data into profitable decisions. And the same opportunity exists for dealerships to capitalize on their own data.
But data doesn’t magically turn into dollars. Defining operational goals and understanding how to achieve them requires precise measurement and strategic management.
So how can your dealership transform data into decisions?
It’s a combination of the right key performance indicators (KPI), the right tools and asking the right questions, says Jim Henderson, MAC Advisor and Currie Management Consultant.
We’ve assembled Henderson’s best tips from our recent webinar on how an “analysis to action” approach with dealership data can increase customer satisfaction, streamline department efficiency and increase overall profitability.