By Troy Harrison On December 15, I flew home from Louisville, KY, to my home in Kansas City, after speaking at a conference. As usual, I flew Southwest (I’ve been a loyal Southwest customer for over a decade). Unusually, the flights were badly delayed – both my flight from Louisville to Chicago, and from Chicago home. What made these delays unusual were what I call “incompetence delays” – paperwork not being ready at takeoff time, gates not being ready, etc. The flight from Louisville to Chicago takes about 45 minutes of flying time and we spent about an hour and a half sitting on tarmac at both ends of the flight. READ FULL ARTICLE>>
