How to Declutter the Customer Experience: Text Messaging

By Emily Schultz | Posted in Best Practices, Dealership Marketing Tim Berman describes what practices to avoid and to consider. Technology can help your dealership declutter the customer experience, and the latest tool to do it is through text messaging, says Tim Berman, innovator manager at Constellation Software. In recent years, dealers have faced challenges such as a lack of product inventory and difficulty reaching customers. Berman believes text messaging systems and streamlining technologies is a step toward fulfilling customers’ needs. “We want to create ‘wow’ customer experiences,” says Berman. “We’re going to focus on aspects of this business that we can control to do that.” To accomplish this, dealers must be ready to make changes. READ FULL ARTICLE>>