Source: equipmentworld.com | Guest Post – (EQW) May 30th 2025
Dealerships across all sectors – on-road, off-road, light-duty, heavy-duty – echo a common refrain: “Technicians are our most valuable asset.” It’s a statement that sounds sincere, but how often do these words translate into real, actionable change?
Are dealerships truly backing up these claims, or are they simply paying lip service to a critical issue? The unfortunate reality, and the uncomfortable truth for many, is that the answer often lies somewhere between neglect and mismanagement.
Where are dealerships falling short? Let’s break down the core issues that affect the service department’s efficiency, the technician’s livelihood, and ultimately, the dealership’s bottom line.