By Gene Marks – May 2025 – Forbes
Here are five things in business tech news that happened this week in business tech news and how they affect your business. Did you miss them?
This Week in Business Tech News
Business Tech News #1 – Klarna is hiring back human help after going all-in on AI.
Klarna, the Swedish fintech firm, initially replaced much of its customer service staff with AI chatbots, claiming they performed the work of 700 employees. However, due to declining service quality and customer dissatisfaction, the company is now rehiring human agents. CEO Sebastian Siemiatkowski acknowledged that overemphasis on cost-cutting led to poorer service and emphasized the necessity of human interaction for customer satisfaction. The new hiring strategy involves remote, contract-based roles targeting students and rural workers, raising concerns about job stability. This shift highlights the limitations of AI in handling complex, empathetic customer interactions and underscores the enduring value of human support (Source: Gizmodo)