By Sara Hey – Bob Clements International
Sara, we finally hired a new tech, but I don’t have the time (or the patience) to let them learn by messing up customer jobs. How do I train them without slowing everything else down?
First off, congrats! Hiring a tech right now is like spotting a Sasquatch. 🦶
Now the real question: how do you train them without losing your mind or ticking off your customers?
Here’s how we tackle it:
1. Start by figuring out where they’re starting from
Before you throw them at a broken unit and hope for the best, you’ve got to know what they actually can do. In our Dealer Success Group program, we use a tool that helps map out what your new tech already knows, and what they need to learn next.